How to submit an Overnight Work Request

What Overnight Work Requests are

This is where you send a request when work involves an overnight stay, such as a business trip. You can see what you submitted, and how it’s going afterwards, on the same screen.

Who can submit

• Company staff: can submit requests for their company’s passengers.
• Passengers: can submit their own requests only if their company staff has allowed it. If it hasn’t been allowed, “Overnight Work Requests” doesn’t appear.

Allowing passengers (for company staff)

1. Open “Overnight Work Requests” on the home screen
2. Under “Passenger permissions” below the list, switch each passenger’s toggle

When the toggle is on, that passenger can submit overnight requests themselves.

Opening the request form

• Passengers: open “Overnight Work Requests” in the “DriveZ Support” section of the home screen, then tap “New request”.
• Company staff: open “Overnight Work Requests” on the home screen, then tap “New request”.

What you enter

Field	What to enter
Passenger	Company staff choose a passenger (their driver is shown for reference). Passengers see their own name
From / To	The start and end dates of the stay. To must be after From
Area	The destination area
Passenger hotel	The hotel where the passenger will stay
Hotel’s Google Maps link	A link starting with http:// or https://
Driver’s hotel	Choose “Ask DriveZ to arrange” or “Already booked by us”
Details	Details such as where the passenger is travelling to

If you choose “Already booked by us”, these fields appear:

• “Same hotel as the passenger” (when checked, the passenger hotel details are filled in)
• Driver’s hotel name (required)
• Hotel’s Google Maps link (required)
• Address, phone, and booking reference (optional)

When you’re done, tap “Send request”.

Deadline

Please submit by 17:00 (Bangkok time), 2 days before the From date. If the deadline has passed, passengers should ask their company’s staff, and company staff should contact DriveZ Support chat.

What you can see afterwards

After sending, you’re taken back to the list, where your request appears. Each request shows:

• The stay dates (From – To) and its status
• The area and the passenger hotel (with a Google Maps link)
• The driver’s hotel, if you chose “Already booked by us”
• The details, and who requested it (marked “(Passenger)” if a passenger submitted it)
• On the company staff screen, the passenger’s name as well

The status is shown as Sending, Received, Confirmed, Completed, or Cancelled. If it says “Could not be sent”, passengers should contact their company’s staff, and company staff should contact DriveZ Support. If you see “Couldn’t load the latest status”, try again a little later.