Responding to check-in/check-out approval requests

When an approval request is sent

When a driver checks in or checks out outside the area where check-in is normally allowed, an approval request is sent to the passenger. Common cases include:

• A business trip within Thailand that takes the driver outside their normal area
• The driver forgot to check in or out and did it later

How to respond

1. Open Check
2. Review the check-in/check-out time
3. If it’s correct, approve it in the popup
4. If the time is wrong, reject it and let the driver know via chat

If it’s left unanswered

Requests that aren’t approved are automatically approved after a certain period of time.