Frequently Asked Questions

We're based in Bangkok and cover the wider Bangkok area — including Sriracha, Chonburi, and Rayong — as well as the rest of Thailand.

Yes. From vehicle procurement to insurance and driver dispatch, everything is contracted and managed in one place, end-to-end. No more juggling a separate dispatch agency for drivers, a rental company for vehicles, and a broker for insurance.

Yes. DriveZ offers monthly car-with-driver rental for companies — from vehicle procurement and insurance to a dedicated professional driver, all in one contract. It suits ongoing executive transport and regular business travel, with predictable monthly pricing across Bangkok and the Eastern Seaboard.

Yes, both. From spot driver dispatch to a center driver stationed at your office, we tailor the arrangement to your needs.

We support transferring drivers who are directly employed by your company. This turns a fixed cost into a variable one and helps optimize your labor spend.

We only hire drivers who pass our proprietary cognitive test, covering spatial awareness, attention, processing speed, and memory. We also run background checks for criminal records and past misconduct, plus drug testing at hiring and on a regular, unannounced basis. Hygiene is strictly managed too, including mandatory antibacterial uniforms.

Yes. If you have preferences such as a non-smoker or a particular age range, let us know in advance and we will assign a driver who matches your requirements wherever possible.

No Thai required. Owners and drivers talk directly through chat in the DDash app, with automatic Japanese ⇄ Thai translation — send a message in Japanese and it arrives in Thai. Stickers and images are supported too.

Yes, we can arrange a substitute driver for planned leave — please discuss the details when you sign the contract. For same-day lateness or absence, our AI monitors each driver's progress in real time and automatically dispatches a backup the moment it detects an issue, so your pickup time isn't affected.

Yes, drivers can be replaced. If you are not satisfied with a driver's attendance or conduct and the situation cannot be improved, we will as a rule arrange a different driver within roughly 7 business days of your request.

If an accident occurs, please make caring for anyone injured your first priority. Once the scene is safe, contact your insurance company and DriveZ promptly. We will review the situation and support you with whatever response is required.

Drivers clock in and out from the DDash app with a selfie, and work hours and overtime are tallied automatically. You get access to detailed attendance data — unlike paper-based tracking, this prevents proxy clock-ins and padded overtime.

Driving behavior is monitored continuously, and risky acts such as speeding, harsh acceleration, and hard braking are detected automatically. We calculate a safety score per driver and track trends in distance and trip count, with re-training provided whenever risky behavior is confirmed.

You can check the live location of active vehicles from a phone or PC. Movement after clock-out triggers an alert, which helps deter private use.

No special training is needed — it works exactly the way it looks, with a simple, intuitive interface.

Pricing depends on the terms of your contract — the number of drivers, working hours, overtime, and so on. We quote every client individually based on how they will use the service, so please get in touch for details.

The minimum contract term is one year. To cancel, you need to give notice at least 60 days before your contract renewal date.

There are four main charges: the base fee, overtime, the early-morning/late-night allowance, and the long-distance allowance. DZ Fleet, our GPS vehicle management service, is also available as an option. Actual pricing varies with working conditions and contract terms, so please get in touch for details.

Yes, we cover early mornings, late nights, and weekends. Overtime (OT) rates vary with working hours and contract terms; we will walk you through the details when we prepare your quotation.

You can start using the service in as little as 12 business days: requirements review (1–2 business days) → quotation (5 business days) → driver selection (5 business days) → contract & start (1 business day).

Please reach out through the contact form on our site. Our team will follow up to review your requirements and prepare a quotation.