Frequently Asked Questions

We're based in Bangkok and cover the wider Bangkok area — including Sriracha, Chonburi, and Rayong — as well as the rest of Thailand.

Yes. From vehicle procurement to insurance and driver dispatch, everything is contracted and managed in one place, end-to-end. No more juggling a separate dispatch agency for drivers, a rental company for vehicles, and a broker for insurance.

Yes, both. From spot driver dispatch to a center driver stationed at your office, we tailor the arrangement to your needs.

We support transferring drivers who are directly employed by your company. This turns a fixed cost into a variable one and helps optimize your labor spend.

We only hire drivers who pass our proprietary cognitive test, covering spatial awareness, attention, processing speed, and memory. We also run background checks for criminal records and past misconduct, plus drug testing at hiring and on a regular, unannounced basis. Hygiene is strictly managed too, including mandatory antibacterial uniforms.

No Thai required. Owners and drivers talk directly through chat in the DDash app, with automatic Japanese ⇄ Thai translation — send a message in Japanese and it arrives in Thai. Stickers and images are supported too.

Yes, we can arrange a substitute driver for planned leave — please discuss the details when you sign the contract. For same-day lateness or absence, our AI monitors each driver's progress in real time and automatically dispatches a backup the moment it detects an issue, so your pickup time isn't affected.

Drivers clock in and out from the DDash app with a selfie, and work hours and overtime are tallied automatically. You get access to detailed attendance data — unlike paper-based tracking, this prevents proxy clock-ins and padded overtime.

Driving behavior is monitored continuously, and risky acts such as speeding, harsh acceleration, and hard braking are detected automatically. We calculate a safety score per driver and track trends in distance and trip count, with re-training provided whenever risky behavior is confirmed.

You can check the live location of active vehicles from a phone or PC. Movement after clock-out triggers an alert, which helps deter private use.

No special training is needed — it works exactly the way it looks, with a simple, intuitive interface.

You can start using the service in as little as 12 business days: requirements review (1–2 business days) → quotation (5 business days) → driver selection (5 business days) → contract & start (1 business day).

Please reach out through the contact form on our site. Our team will follow up to review your requirements and prepare a quotation.